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| ORDER RETURN / EXCHANGE FORM | |||||||||
| STEPS TO RETURN YOUR ITEM: | |||||||||
| 1. Fill in this form, indicate the item and reason why you wish to have your item returned or exchanged. | |||||||||
| 2. Take a photo of this form and send to wbcares@chgglobal.com.ph | |||||||||
| 3. Customer service associate will get back to you within 24 - 48 hours on how to send back your item to us. | |||||||||
| 4. Pack the items you wish to return and make sure to include this form inside the box or packaging. | |||||||||
| RETURN/EXCHANGE: eligible within 7 days of delivery completion | |||||||||
| Please indicate original order number , your item on-hand and then new size/color you would like to have and the reason for exchanging. | |||||||||
| *First return/ exchange per order transaction is free of charge. We will refund your return fee and the new shipping fee is free. | |||||||||
| Return / Exchange Reasons: | Wrong item received, Size too big , Size too small or Defective Item | ||||||||
| DATE | ORDER NUMBER | ONHAND ITEM | COLOR | SIZE | NEW COLOR | NEW SIZE | REASON FOR RETURN / EXCHANGE | ||
This form may be requested from customer service as well.